FREQUENTLY ASKED QUESTIONS

KNOW BEFORE YOU GO

Our address: 5417 Bandera Rd., Suite 603, San Antonio, TX 78238

We are located on 410 and Bandera in the plaza behind HEB. Our neighbors include Helium Express, Airsoft Revolution 15, Overtime Theatre, and Go Puff...just to name a few.

Enter the studio and remove your shoes. Please place them in the cubby before walking thru the dance floor. Check the white board for classroom placement and select an open pole. Attendance will be taken at the beginning of class. If you arrive late, enter quietly and check in with the instructor to avoid being marked a NO SHOW. 

Arrival procedures are also located in your class reminder email notification in case you need to reference it.

Proper attire for POLE class and open pole are fitted shorts/pole shorts, sports bra, tank top/t-shirt.

Proper attire for non-pole class are comfortable athletic wear such as leggings/shorts, sports bra, tank top/t-shirt.

Undergarments must be worn underneath your pole/workout attire to avoid exposure.

No see-through material exposing your intimate areas is allowed.

Undergarments are not considered proper pole/workout attire.

No pasties and thongs/G-strings as pole/workout attire.

Absolutely no nudity!

Beginner, Intermediate, and Advanced pole classes are taught barefoot. No heels necessary.

Bring a small towel and rubbing alcohol spray to help with your pole grip.​ If you forget, we sell a beginner kit at the studio for $5.

DO NOT USE lotions & body oils before your class.​

For other dance classes: Knee pads are recommended for HEELS, heelsFIT, choreoPOLE, exoticPOLE, and fundamentals.

Heels are optional. Platform shoes are good for exoticPOLE (i.e., Hella Heels, Pleasers). Regular heels with ankle support are best for HEELS (i.e., Burju Shoes).

Select "Class Schedule" on the HOME page.

Choose your day, time, and class. Click 'BOOK NOW!' If you don't have an account, please create one then continue to checkout to complete your class reservation. You should receive a booking confirmation email (aside from a sales receipt) with the details of your reservation and special instructions needed for that class.

We recommend downloading our app on Apple Store/Play Store. Look up "North Pole Dance Studio." Once you log into your app, you will see your scheduled class by clicking the "My Schedule" tab at the bottom. If you do not see your reservation in "My Schedule", then your enrollment didn't go through. Please text at 210-454-8558 or email info@northpoleds.com for assistance.

We are an inclusive studio. Anyone 16 years and older may attend classes. If you are a minor, you must submit a completed Parental/Legal Guardian Consent Form with signed Liability Waiver before attending class. Forms can be found by selecting the menu button at the top of the page and selecting "Forms for Minors."

400 lb. weight limit per pole

NO. Only enrolled participants are allowed in class. We don't have a waiting room at the studio.

The studio does not provide private instruction, but some of our instructors do. Each instructor books their own privates and charges their own rates. Please contact your favorite instructor and ask them for more info. If you need help with their contact info, please email the studio at info@northpoleds.com

Yes! Anyone who purchased "unlimited" is subject to a $15 fee per class for late cancel/no show, whether it's the trial pass or a membership.

If you are using a class pack or single session, you forfeit your pass in exchange for a late cancel/no show fee.

All sales are final. We do not issue refunds or give studio credit if you missed your class/workshop.

NO. We have multiple pricing options available if you don't want to commit to a membership. Check out our Prices & Promos page.

Please read all the details of the membership before making a purchase. We hold our members accountable to the agreement.

You must request a membership cancellation through email at info@northpoleds.com.

We do not prorate. Please email your request 7 business days BEFORE your billing date so we can expire your membership. If you cancel after your auto payment has processed, your membership will expire at the end of that paid month. No refunds will be issued.