FREQUENTLY ASKED QUESTIONS
KNOW BEFORE YOU GO
Our address: 5417 Bandera Rd., Suite 603, San Antonio, TX 78238
We are located on 410 and Bandera in the plaza behind HEB. Our neighbors include Helium Express, Airsoft Revolution 15, Overtime Theatre, and Go Puff...just to name a few.
It's simple. Select "Class Schedule" on the HOME page.
Choose your day, time, and class. Click 'BOOK NOW!' If you don't have an account, please create one. Once created, continue to checkout to complete your class reservation. When done correctly, you should receive a booking confirmation email (aside from a sales receipt) with the details of your reservation and special instructions needed for that class.
We recommend downloading the Wellness Living Achieve App. Once you log into your app, you will see your scheduled class by clicking the "My Schedule" tab at the bottom. If you do not see your reservation in "My Schedule", then your enrollment didn't go through. Please call/text the office at 210-454-8558 for assistance.
Enter the studio and remove your shoes please, check the white board for classroom placement (Bandera), place your belongings in the cubby located in your classroom, and select an open pole. Attendance will be taken at the beginning of class. If you arrive late, enter quietly and check in with the instructor to avoid being marked a NO SHOW.
Arrival procedures are also located in your class reminder email notification in case you need to reference it.
Proper attire for non-pole class are comfortable athletic wear such as leggings/shorts, sports bra, tank top/t-shirt.
Proper attire for pole class and open pole are fitted shorts/pole shorts, sports bra, tank top/t-shirt.
No see-through material exposing undergarments is allowed.
No undergarments allowed to be used as workout attire.
Undergarments must be worn underneath your shorts.
No pasties and thongs/G-strings as pole wear. Absolutely no nudity!
When selecting your pole shorts, check and make sure your private areas are not exposed during movement. Any shorts that exposes your private parts are not allowed.
Beginner, Intermediate, and Advanced pole classes are taught barefoot. No heels necessary.
Bring a small towel and rubbing alcohol spray to help with your pole grip. If you forget, we sell a beginner kit at the studio for $5.
DO NOT USE lotions & body oils before your class.
For other dance classes: Knee pads are recommended for HEELS, heelsFIT, choreoPOLE, exoticPOLE, and exoticPOLE: basics.
Heels are optional. Platform shoes are good for exoticPOLE (i.e., Hella Heels, Pleasers). Regular heels with ankle support are best for HEELS (i.e., Burju Shoes).
We are an inclusive studio. Anyone 16 years and older may attend classes. If you are a minor, you must submit a completed Parental/Legal Guardian Consent Form with signed Liability Waiver before attending class. Forms can be found by selecting the menu button at the top of the page and selecting "Forms for Minors."
400 lb. weight limit per pole
No. We don't allow anyone who isn't enrolled in the class to be in the studio. We don't have a waiting room at the studio.
All sales are final. We do not issue refunds or give studio credit if you missed your class/workshop.
Do I have to get a membership to attend classes? NO. We have multiple pricing options available if you don't want to commit to a membership. Check out our Prices & Promos page.
If you find yourself coming to at least 10 classes a month, we highly recommend looking into purchasing a membership so you can take advantage of member discounts too.
Do I have to sign a contract agreement with the studio to purchase a membership? YES. The membership requires a contract agreement with the studio.
For full disclosure, the terms and conditions of the membership agreement that you'll need to sign is posted below. If you are unable to agree to this, DO NOT purchase a membership.
---CONTRACT DETAILS BELOW---
ABOUT YOUR MEMBERSHIP
You agree to a 3-month commitment. This membership auto renews every month on the anniversary
of your purchase day. This membership grants the member the following:
10 class passes (some classes have pre-requisites or enrollment restrictions). Specialty classes, events, series, and workshops are not included.
OPENpole included (100% off applied at checkout)
20% off additional class passes and private room rental applied at checkout
15% off workshops applied at checkout
Member pricing for in-studio retail (not applicable to sale/clearance items and third-party vendors)
Unused passes will rollover as long as your membership is active. No refunds/studio
credits will be issued for unused passes. All unused passes will be surrendered upon the expiration of your membership.
This membership is valid at North Pole Dance Studio located at 5417 Bandera Rd., Suite 603, San Antonio, TX 78238.
RESERVATIONS & CLASS CANCELLATIONS
Reservations Required. Pass used for reservation will be surrendered in lieu of a fee for late cancel/no shows. See studio policies on our website at www.northpoleds.com for details on our cancelation policy.
Member must abide by studio policies and regulations set forth by North Pole Dance Studio. Studio polices and regulations can be found at the studio and on our website at www.northpoleds.com under the Policies tab.
This membership automatically renews every month using the billing information provided by the member. Member acknowledges and authorizes North Pole Dance Studio to automatically charge the amount of the member's
monthly payments, fees, and any unpaid goods/services to the member's billing information. It is the responsibility of the member to make sure that the billing information is current. Cash/checks is not accepted as membership payment.
We require a 3-month commitment to avoid a $150 termination fee. Membership cancellation requests received after your auto payment has been processed will not be refunded. Cancellation requests must be submitted no later than 3 days BEFORE your auto payment date by email to firstname.lastname@example.org only.
North Pole Dance Studio may terminate this membership for any reason. No refunds will be issued.
We do not pro-rate, hold, or freeze memberships. Memberships are non-transferrable.
I ("member") have read, understand, and hereby agree to the terms and conditions of this membership. I
acknowledge that I enter into this membership of my own free will.
---CONTRACT DETAILS ABOVE---
Please read the entire contract before making a purchase. We hold members accountable to the agreement.
First of all, thank you for being a valued member at the studio. We are thrilled that you want to take more classes. As a member, the following discount codes are automatically programmed in your membership:
- 20% off additional class passes and private room rentals
- 15% off workshops
- 100% off OPENpole
But how does it work? Once you've used up your passes, you'll be directed to choose a pricing option to pay for your reserved class. Your discount will automatically be applied at checkout.
If you are having technical difficulties or your discount codes are not automatically applying at checkout, please reach out to us so we may assist you.
Remember, these discount codes are only reserved for students with the NORTH POLE LIMITED MEMBERSHIP.
You must request a membership cancellation through email at email@example.com.
We do not prorate. Please email your request 3 days (72 hours) BEFORE your billing date so we can expire your membership. If you cancel after your auto payment has processed, your membership will expire at the end of that paid month. No refunds will be issued.